Updated COVID-19 Screening and Testing Process
Friday, August 7, 2020
With the recent increased levels of COVID-19 (Coronavirus) testing requests and positive test results within the communities we serve, our process for COVID-19 testing has changed within our medical offices to ensure a safe environment for all our patients and staff.
Updated Process for COVID-19 screening and testing:
Asymptomatic Patients - If you aren't experiencing any current symptoms such as fever greater than 100.4, cough, shortness of breath, chills, loss of taste or smell, headache, body ache, and others, but still want testing due to a potential exposure, then email a request for testing to firstname.lastname@example.org and our telehealth team will gather your information and perform a telehealth visit. After the telehealth visit, the patient will be directed to the most convenient Doctors' Urgent Care location for collection of a sample for testing. Testing will likely occur at the patient's car so we limit any potential exposure for the patient and others.
Symptomatic Patients - If you are experiencing current symptoms such as fever greater than 100.4, cough, shortness of breath, chills, loss of taste or smell, headache, body ache, and others, the safest and most efficient process is to start with an email request for testing to our telehealth scheduler at email@example.com. Our telehealth team will gather your information and perform a telehealth visit. After the telehealth visit, the patient will be directed to the most convenient Doctors' Urgent Care location for additional medical review as needed and for a collection of a sample for testing.
Limits on testing availability - While we are aware of the significant need for testing, we may be forced to place limits on the number of COVID-19 tests available each day for patients coming in to a medical office to ensure the safety of all individuals involved in the process. Our staff follow strict guidelines for protective gear and equipment as well as for sanitizing the medical office. Due to the extra precautions, there may be occasions where there is a limit on the number of tests that can safely be performed within a medical office on a given day. Due to the significant need within the communities we serve, we continue to look for ways to safely increase the limits we have at our offices. When available, the staff may suggest trying one of the other 10 Doctors' Urgent Care locations that may be able to accommodate your COVID-19 testing needs in these instances.
Please see Frequently Asked Questions (FAQs) COVID-19 (Coronavirus) Testing Doctors' Urgent Care Offices - Updated as of 8/4/2020 for additional information.
We appreciate your patience as we continue to work hard to provide quality medical care and COVID-19 screenings to our communities in the safest and most efficient manner possible during the pandemic.