Frequently Asked Questions (FAQs) COVID-19 (Coronavirus) Testing Doctors’ Urgent Care Offices - Updated
Monday, November 2, 2020
1. What type of COVID-19 testing is Doctors’ Urgent Care Offices performing?
Currently, we offer a highly accurate lab-based molecular (PCR) test in which the specimen is gathered with a nasopharyngeal swab (testing sample is taken through the patients’ nose via swab). The test identifies if the patient currently has COVID-19 (Coronavirus) and the test result is typically provided in 2-4 days.
2. What is the difference between PCR testing and Serology Antibody testing?
PCR testing detects the active viral infection called COVID-19. It is used to diagnose someone with an active COVID-19 infection.
Antibody testing, also called “Serological” or “IgG” testing, is performed with a blood sample. It is used to tell whether someone had COVID-19 in the past - regardless of whether or not they ever had any symptoms. The test cannot tell you if you have an active infection.
3. What is the process for COVID-19 testing?
Patients can go to any Doctors’ Urgent Care Offices location or use our convenient option of a telehealth visit with our providers for the initial screening and evaluation. The medical condition for each patient will be evaluated by a provider for potential symptoms (i.e., fever greater than 100.4 degrees, cough, shortness of breath, chills, loss of taste or smell, headache, body ache and others) prior to COVID-19 testing.
If you would like to begin your visit via telehealth, you can email a visit request to firstname.lastname@example.org and our telehealth team will gather your information and perform the medical evaluation. After the telehealth visit, you will be directed to the most convenient Doctors’ Urgent Care Office for collection of a sample for testing. Collection of a sample may be performed at a patient’s vehicle in order to limit exposure for the patient and others.
4. What are the options for payment of the testing?
Patients can use their individual health insurance for the testing process. If a patient doesn’t have insurance, they can make payment arrangements at the time of the telehealth visit.
Coverage levels of COVID-19 testing under the current pandemic by insurance or public health organizations continue to vary. We will file insurance claims based on the information available at the time of the testing.
5. For the lab-based molecular (PCR) test, what does PCR mean?
PCR stands for Polymerase Chain Reaction. It may also be referred to as “RT-PCR” which adds Reverse Transciptase to the lab and medical description. An internet search on these terms will be able to provide additional details.