Frequently Asked Questions (FAQs) COVID-19 (Coronavirus) Testing Doctors' Ugent Care Offices
Sunday, May 31, 2020
Download the FAQ sheet here
- What type of COVID-19 testing is Doctors' Urgent Care Offices performing?
Currently, we offer a highly accurate lab-based molecular (PCR) test in which the specimen is gathered with a nasopharyngeal swab (testing sample is taken through the patients' nose via swab). The test identifies if the patient currently has COVID-19 (Coronavirus) and the test result is typically provided in 24 to 48 hours.
- What is the difference between PCR testing and Serology Antibody testing?
PCR testing detects the active viral infection called COVID-19. It is used to diagnose someone with an active COVID-19 infection.
Antibody testing, also called "Serological" or "IgG" testing, is performed with a blood sample. It is used to tell whether someone had COVID-19 in the past - regardless of whether or not they ever had any symptoms. The test cannot tell you if you have an active infection.
- What is the process for COVID-19 testing?
While walk-ins are always welcome, our best practices approach for COVID-19 testing is to email a request to our telehealth scheduler at firstname.lastname@example.org. Our telehealth team will screen your employee through an initial telehealth visit. Based on that screening, the employee will either be directed to follow-up with the closest Doctors' Urgent Care Office location for testing or cleared to continue to work. Note: Only one visit will be charged for the telehealth visit and same day office follow-up when necessary.
- Why does the process start with a telehealth visit?
In order to ensure the safety of your employee and others, the telehealth visit allows our provider and staff to assess your employee's symptoms, medical history, potential exposure information and other relevant information without putting your employee or others at unnecessary risk. If a trip to a Doctors' Urgent Care Office location is necessary, the testing will likely occur at the employees' care in the parking lot so, once again, we limit potential exposure.
- When will Doctor's Urgent Care Offices offer antibody and instant testing?
We currently offer antibody testing; however, it is of extremely limited use at this time due to uncertainty about immunity after COVID-19 infection (please see FAQ #2).
For "instant" and other testing being discussed in the news, Doctors' Urgent Care Offices have partnered with CompuNet Clinical Labs to ensure a fast, but more importantly, the most accurate test results for your employees.
- Can Doctors' Urgent Care Offices come "onsite" and perform testing for your company?
While onsite testing is not being offered at this time, the process we have set up is likely more efficient, as employees can schedule a telehealth visit to start the process at a time convenient for them. Also, by keeping employees separated during the screening and testing process, it limits the possibility that one of your infected employees contaminates others in the company or in the community while waiting for a test through an onsite process.
- How does the employer receive results? How long does it typically take for results to be reported?
If your employee provides Doctors’ Urgent Care Offices with their employer information and a signed HIPAA form authorizing release of information, one of our staff will contact you with result information after your employee is contacted, generally within 48 hours of testing. Your employee will be provided appropriate return to work documentation as dictated by their care and treatment. If your employee tests “positive”, these results will be provided, as required, to the local health department for follow-up and contact tracing and additional testing will be performed.
- Is my employee guaranteed to be tested if we send them to you?
All employees will go through our COVID-19 screening process which is based on current guidelines from the Centers for Disease Control and Prevention (CDC) and the Ohio Department of Health (ODH). Based on those results, employees may receive a lab-based PCR test for COVID-19. The screening process will determine who receives the PCR test.
- What are the options for payment of the testing?
We expect that most employees will use their company health insurance for the testing process. If the employee doesn’t have insurance, they can pay at time of service or the company can set up an account to cover the cost of testing for their employees.
With certain COVID-19 items being covered under the current pandemic by insurance or public health organizations, we continue to research covered testing for all patients and will update this information once available.
- If exposed to COVID-19 at work, can we file a Worker's Compensation claim for testing and care?
A workers' compensation claim can be filed if an employee was exposed at work; however, workers' compensation may reject the claim if the employee does not test positive or for other factors. Your company MCO would be able to provide specific information for your company.
- My employee does not have internet access, a smart phone or just doesn't like computers, so it would be difficult for them to do a telehealth visit. Is there another process?
While our best practices approach for COVID-19 testing is starting with a telehealth visit, walk-ins are always welcome in our offices. Your employee can go to the nearest Doctors' Urgent Care Office and request COVID-19 screening and testing.
- For the lab-based molecular (PCR) test, what does PCR mean?
PCR stands for Polymerase Chain Reaction. It may also be referred to as "RT-PCR" which adds Reverse Transcriptase to the lab and medical description. An internet search on these terms will be able to provide additional details.