As stated in our Mission Statement, "our success will be measured by the degree to which our patients and clients are satisfied..." We are extremely proud of the overall levels of satisfaction we have achieved with our patients. While it is certainly our goal to provide a positive experience to each and every patient that chooses us to meet their healthcare needs, certain situations occur where some patients are not completely satisfied with our services; these situations are rare.
Immediately after a visit, we provide each patient with an opportunity to comment on their visit to Doctors' Urgent Care Offices. Below is the average score of all comment cards received from patients during the years of 2015 - 2018 (over 15,000 cards were received in 2018), rating us in critical categories based on a 1-6 scale. No cards received during this period were excluded from the statistics below.
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Definitely
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No |
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6 |
5 |
4 |
3 |
2 |
1 |
Would you return for
future care?
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85.8%
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11.5%
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1.9%
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0.5%
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0.1%
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0.2%
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Would you recommend us
to your family?
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86.0%
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11.4%
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1.9%
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0.4%
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0.1%
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0.2%
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Did we provide the level of
care expected?
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85.6%
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12.2%
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1.6%
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0.4%
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0.0%
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0.2%
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Again, we are extremely proud of these results. By sharing this data, we hope our patients and those considering utilizing our facilities will consider the comments of thousands, as opposed to the comments of a few left on an internet review board. Please contact us today if you have any questions regarding the results above, and thank you for considering Doctors' Urgent Care Offices for your healthcare needs.
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Call 1-833-4VETNOW for eligibility.
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