What are your hours?
Our offices are open daily (except for Thanksgiving and Christmas days) from 8:30 a.m. (7:30 a.m. in Springdale) until 10:00 p.m (8:00 p.m. in Mason). No appointments are needed. Click here for a complete listing of our offices and hours.
Do I need an appointment?
No appointments are necessary at Doctors’ Urgent Care Offices; we generally treat patients in the order in which they arrived. Depending on the number of patients in the office and the procedures that may be required to treat them, your wait time could be a few minutes to an hour or more.
How much will I have to pay to be seen?
Because it is difficult to predict the extent of the examination and other diagnostic tests that may be necessary to treat an illness or injury, we are not able to provide an estimate of the charges associated with any visit.
If you have health insurance coverage, we may collect a portion of the total bill today (the part that represents your responsibility), and submit the remainder to your insurance carrier, depending on the insurance carrier. We accept most major insurance plans.
If you have no form of health insurance coverage, you are welcome to be treated; however, payment for all services rendered is due at the time of service.
Do you take my insurance?
We accept most major insurance plans. You may want to consult with your insurance plan to verify your benefit coverage.
Do you accept Medicaid?
We are not a provider for state Medicaid programs; however we are members of the Buckeye, CareSource, Molina networks, Paramount, and United Health Care Community Plan.
Are you affiliated with any hospital organization?
We are a privately-owned company that has formed Clinical
Collaboration Agreements with hospital systems in order to better serve the
medical needs of our patients and their communities. We currently have
agreements in place with Mercy Health.
Is there a physician on duty at all times?
Yes, there is a Medical Provider on duty during all hours of operation.
Can you take x-rays?
Yes, each of our 9 offices is equipped with digital x-ray equipment. In addition to our physicians interpreting the results while you are in our office, x-rays taken within our facilities for certain medical conditions are further overread by independent licensed radiologists in order to ensure an accurate conclusion. Click here for a complete listing of our services.
Do you provide physical examinations?
We perform various types of physicals for many needs, including school, sports, work, and DOT physicals. We generally do not perform preoperative physicals. Click here for a complete listing of physical examination services and prices.
I am having chest pains. Should I come in?
If you are having chest pains or any other medical emergency, call 911 for immediate medical attention.
Do you treat children?
Yes, we see patients of all ages.
Can I get my medications at your office?
For your convenience, Doctors' Urgent Care Offices has certain medications available that may be purchased during your visit, saving you a trip to the pharmacy. Click here for more information.
Part of a Great Team!